Contact OurSupport Team
Whether you're exploring SagaID for the first time or you're already a customer, our team is here to help. Need product guidance, technical support, billing assistance, or help configuring your business email? Choose the support option that works best for you.
4h response
Live Chat
24 × 7
Phone
9 AM – 7 PM
Looking to Get Started?
If you're evaluating SagaID, we'd be happy to help.
- Product demonstrations
- Pricing questions
- Choosing the right plan
- Business email setup
- Domain registration
- Security features
- Migration planning
Need Help With Your Account?
Already using SagaID? Our support team can assist with:
- Adding or upgrading licenses
- Changing subscription plans
- Purchasing additional services
- Renewing subscriptions
- Reviewing your current plan
- Cancelling or downgrading your subscription
- Technical troubleshooting
Support Channels
Choose the support channel that's most convenient for you.
Email Support
For technical support, billing, account questions, and product assistance.
- support@sagasoft.io
- Response Time
- Within 4 Business Hours
- Availability
- Monday – Sunday, 9:00 AM – 7:00 PM IST
Phone Support
Speak directly with our support team during business hours.
- Phone
- +91 7200115396
- Availability
- Everyday, 9:00 AM – 7:00 PM IST
Live Chat
Need a quick answer? Our website includes live chat for instant assistance.
- Availability
- 24 Hours, 7 Days a Week
- Status
- 🟢 Online
WhatsApp Business integration is currently in progress. Soon you'll be able to contact our support team directly through WhatsApp.
- Status
- Coming Soon
Submit a Support Ticket
Create a support request for technical or billing issues.
- Portal
- support.sagaid.com/newticket
- Best For
- Technical Issues, Account Problems, Billing Requests, Feature Requests, Bug Reports
Knowledge Base
Browse setup guides, tutorials, FAQs, and troubleshooting articles.
- Portal
- support.sagaid.com/kb
Self-Service Resources
Our documentation and knowledge base are available 24/7.
Email Forwarding
Forward Only · Email Aliases · Team Aliases · Catch-all Address · Rules & Routing
Storage
Pooled Storage · Dedicated Storage
Email AI
AI Assistant · Smart Email Features · Productivity Tools
Email Security
Spam Protection · Phishing Detection · Attachment Scanning · Security Dashboard
Email Archive
Inbound Archive · Outbound Archive · Legal Hold · Retention Policies
Email Analytics
Email Logs · Traffic Analytics · Audit Logs
Domain Management
DNS Management · Name Servers · Bring Your Own Domain · Purchase Domain · Domain Transfer · Domain Verification
Corporate Office
SAGASOFT TECHNOLOGIES PRIVATE LIMITED
24/4A Duraisamy LayoutVillupuram
Tamil Nadu
India – 605602
Visits are available by prior appointment.
Support Hours
| Channel | Availability | Response |
|---|---|---|
| Live Chat | 24 × 7 | Immediate |
| Email Support | Everyday · 9 AM – 7 PM IST | Within 4 Business Hours |
| Phone Support | Everyday · 9 AM – 7 PM IST | Immediate |
| Coming Soon | — | |
| Knowledge Base | 24 × 7 | Self-Service |
| Ticket Portal | 24 × 7 | Based on Priority |
Company Information
| Company | SAGASOFT TECHNOLOGIES PRIVATE LIMITED |
|---|---|
| Product | SagaID |
| Support Email | support@sagasoft.io |
| Phone | +91 7200115396 |
| Office | Villupuram, Tamil Nadu, India |
| Support Hours | Everyday · 9:00 AM – 7:00 PM IST |
| Live Chat | 24 × 7 |
| Knowledge Base | support.sagaid.com/kb |
| Support Portal | support.sagaid.com/newticket |
Frequently Asked Questions
Yes. Our team can walk you through the platform, explain features, and help you choose the right plan.
Yes. We assist with MX records, SPF, DKIM, DMARC, DNS verification, and email forwarding.
Absolutely. We can guide you through the complete setup process.
Email requests are typically answered within 4 business hours. Live Chat provides immediate assistance.
Yes. Email and phone support are available every day from 9:00 AM – 7:00 PM IST. Live Chat and the Knowledge Base are available 24×7.
You can submit a support ticket through our HelpDesk portal for technical, billing, and account-related issues.
Need Assistance?
Whether you're just getting started or managing business email for your entire organization, we're here to help. Talk to our team, browse the knowledge base, or submit a support ticket — whatever works best for you.