Abuse Policy
This Abuse Policy defines prohibited activities and outlines how Sagasoft Technologies Private Limited detects, investigates, and responds to abuse of its services.
1 Overview
This Abuse Policy (“Policy”) defines prohibited activities and outlines how Sagasoft Technologies Private Limited (“Saga”, “we”, “us”) detects, investigates, and responds to abuse of its services.
Our goal is to:
- Protect users and infrastructure
- Prevent spam, phishing, and fraud
- Maintain service reliability and trust
All users must comply with this Policy.
2 What Constitutes Abuse
Abuse includes, but is not limited to:
- Sending bulk unsolicited emails
- Operating unsolicited mailing campaigns
- Using purchased or scraped contact lists
- Impersonating individuals or organizations
- Attempting to collect sensitive information (passwords, financial data)
- Running scams or deceptive campaigns
- Sending malicious attachments or links
- Hosting or distributing viruses, ransomware, or spyware
- Registering domains for phishing, fraud, or illegal purposes
- Cybersquatting or trademark abuse
- Fast-flux or deceptive domain usage
- Attempting to access accounts, systems, or data without authorization
- Exploiting vulnerabilities
- Overloading systems or sending excessive traffic
- Creating forwarding loops or misusing relay systems
- Using automated tools to disrupt services
- Content that violates laws or regulations
- Harassment, threats, or abusive communication
- Distribution of illegal materials
3 Detection & Monitoring
Saga may use automated and manual systems to detect abuse, including:
- Traffic and usage pattern analysis
- Spam and malware detection tools
- Complaint and feedback monitoring
We respect user privacy and limit monitoring to what is necessary for security and compliance.
4 Reporting Abuse
If you suspect abuse related to Saga services, report it to:
Dedicated Abuse Desk
- Full email headers (for email complaints)
- Domain name or account details
- Description of the issue
- Supporting evidence (if available)
5 Investigation Process
Upon receiving a report, Saga may:
Response times may vary depending on severity and complexity.
6 Enforcement Actions
Saga may take one or more of the following actions:
- Issue warnings
- Temporarily suspend services
- Permanently terminate accounts
- Block domains or email sending
- Report activity to relevant authorities
7 Customer Responsibilities
Customers must:
- Secure their accounts and systems
- Monitor usage within their organization
- Respond promptly to abuse notifications
- Ensure compliance with applicable laws
8 False or Misleading Reports
Submitting false abuse reports or misusing reporting mechanisms may result in action against the reporting party.
9 Cooperation with Authorities
Saga may cooperate with law enforcement and regulatory authorities where required by law.
10 Limitation of Liability
Saga is not responsible for:
- User-generated content
- Damages caused by abuse from third parties
- Actions taken in good faith to prevent abuse
11 Policy Updates
Saga may update this Abuse Policy at any time. Continued use of services indicates acceptance of updated terms.
12 Contact Information
For reports or inquiries regarding this Abuse Policy: