Team & Shared Aliases
Route one address to multiple team inboxes. Give a whole department — sales@, support@ — a single shared identity, so every message stays visible to everyone routed to it. Nothing falls through the cracks between individual inboxes.
How it works
Create a team alias and assign it to a group of destination inboxes instead of just one. Every message sent to that address delivers to all assigned members simultaneously — no forwarding chains, no "did you see this?" follow-ups.
Create your group alias
Pick a department identity like sales@, billing@, or support@.
Assign destination members
Add 2, 5, or 20 individual member inboxes into the team routing list in seconds.
Simultaneous instant delivery
Inbound mail is instantly delivered to every member's personal Gmail at the exact same moment.
What you get
Empower your departments with seamless collaboration without paying Google Workspace per-user seat fees.
Shared visibility
Everyone on the team sees the same incoming mail in real time. Full context for customer history with zero manual forwarding lag.
No single point of failure
If one team member is on vacation, sick, or away from their desk, the message still reaches everyone else assigned immediately.
Grouped by plan
Up to 5 groups on Professional, up to 100 groups on Business, scaling smoothly as your department structure expands.
Works alongside individual aliases
Team addresses and personal aliases coexist harmoniously on the same domain without conflict or routing collisions.
Why it matters
A sales@ or support@ address without team routing usually means one person owns it — and everything breaks the moment they're unavailable.
Team Alias removes that single point of failure: the address belongs to the role, not to whoever happened to set it up. When team members change, you simply add or remove an email address from the group with zero downtime.
Common use cases
Routed to 3 sales reps simultaneously so no incoming lead sits unanswered for hours.
Shared across 2 specialists so ticket response coverage never suffers from timezone gaps.
Visible to the whole People team instead of locked inside one private inbox no one else can view.
Equip your entire team with shared addresses
Start routing departmental emails with zero per-user software licensing fees today.