Terms and Conditions

By creating an account, purchasing a plan, or using any part of SagaID, you accept these terms and our Privacy Policy. If you are accepting on behalf of a company, firm, LLP, or other organisation, you confirm you are authorised to bind it, and “you” then refers to that organisation.

To make these terms simple and unambiguous, the following terms have specific defined meanings:

You must be at least 18 years old and legally competent to enter into a valid, binding contract under the Indian Contract Act, 1872.

The service is engineered specifically for business, commercial, and professional use. You may not use SagaID if:

• We have previously terminated or closed your account for breach of these terms or acceptable use violations;
• You are barred from receiving internet or telecommunication services under Indian law, or appear on applicable sanctions or watch lists.

You are solely responsible for the accuracy of details submitted during registration, for maintaining the confidentiality of your login credentials and API keys, and for all actions that take place under your account.

Destination Verification: Before SagaID delivers incoming mail to any destination mailbox, you must prove ownership of that address using a one-time password (OTP) verification email we transmit. We reserve the right to periodically re-verify delivery destinations and suspend delivery to any unverified or failing address.

SagaID receives incoming SMTP mail addressed to your custom domains, applies the routing rules and security filters you configure, and delivers it to your verified destinations. Depending on your active subscription plan, features may include:

• Custom domain email forwarding: Unlimited aliases, catch-all universal inboxes, and team distribution addresses.
• Masking & Campaign rules: Private disposable aliases, timed expiration, and auto-destruct addresses.
• Delivery infrastructure: DMARC/DKIM/SPF alignment, virus & phishing scanning, scheduled delivery, webhooks, and REST APIs.
• Analytics & Audit: Real-time delivery logs, spam scores, routing outcomes, and traffic volume statistics.

Plan Limits: Allowances for domains, custom aliases, team seats, and destinations are outlined on our pricing page and incorporated into these terms. We may apply fair-use limits on burst transmission rates, monthly message volumes, and API concurrency to preserve network integrity, providing reasonable advance notice before changing limits on existing paid plans.

Roadmap Items: Features denoted as “Coming Soon” or planned in promotional material are roadmapped goals and do not form part of the current purchase agreement. We may add, improve, or alter features, and will provide reasonable notice if a paid core feature is materially deprecated.

You may connect a domain you already own, or purchase a new domain directly through SagaID.

Connected Domains: If you connect an existing domain, you represent that you hold legitimate rights to configure it. You are responsible for publishing and maintaining the required DNS records (MX, TXT, SPF, DKIM) specified in your dashboard. Email will not route correctly if those records are modified, deleted, or misconfigured.

No Domain Refunds: Domain registration and renewal fees (including any promotional first-year domain bundled with an annual plan) are strictly non-refundable once submitted to the central registry. You are solely responsible for renewing domain registrations on time; lapsed domains immediately halt email delivery and may be reclaimed by the registry.

To protect the deliverability, IP reputation, and legal compliance of all SagaID users, you strictly agree NOT to use the service to:

• Send unsolicited bulk email, commercial spam, list-washing campaigns, or automated email harvesting scripts;
• Impersonate any individual, brand, financial institution, or government agency, or forge mail origin headers in violation of anti-spoofing standards (SPF, DKIM, DMARC);
• Distribute malware, phishing landing pages, ransomware, keyloggers, viruses, or exploitative attachments;
• Transmit content prohibited under the Information Technology Act, 2000, the IT Rules 2021, or material infringing third-party intellectual property or privacy rights;
• Use private or campaign addresses to evade platform bans, conduct fraudulent activities, or bypass terms of other providers;
• Resell, sublicense, or white-label SagaID infrastructure without an executed corporate reseller agreement with Sagasoft;
• Probe, stress-test, scan, rate-limit bypass, or reverse engineer any software, routing cluster, or API powering the service.

We actively monitor security anomalies, investigate suspected abuse, and cooperate fully with Indian law enforcement agencies and CERT-In where mandated by law.

Paid subscriptions are billed in advance on the recurring cycle selected at checkout (monthly or annually) and renew automatically until explicitly cancelled from your dashboard.

• Currency & GST: All prices are denominated in Indian Rupees (INR). Stated prices on our website and brochures are exclusive of GST. Applicable GST (currently 18%) is calculated and displayed transparently before final payment.
• Payment Processing: Transactions are processed securely by RBI-authorized payment aggregator Razorpay Software Private Limited. We do not store raw card numbers, CVVs, or net banking credentials on our servers.
• Price Modifications: We may revise subscription fees. Any price update applies solely to subsequent renewal cycles, and we will provide at least 30 days' advance notification by email.

Free Trials: Where a promotional trial is offered, it converts into a paid subscription upon expiration unless cancelled before the trial ends. Free trials are limited to one per customer or organisation.

Cancellation: You may cancel your subscription at any time directly through your account dashboard. Cancellation halts future automatic renewals; you retain full access to paid plan capabilities until the conclusion of your current prepaid billing cycle.

Refund Exclusions: Beyond the 7-day window, subscription payments are non-refundable. Domain registration, renewal, and transfer fees are non-refundable in all instances because registration fees are disbursed directly to registry authorities immediately upon order placement.

Approved refunds are processed back to the original payment method via Razorpay within 7 to 15 business days.

Complete Ownership: You retain complete ownership and intellectual property rights in your content. You grant Sagasoft only the narrow, limited operational licence required to operate the service: receiving, anti-spam/virus scanning, routing, transient in-memory processing, and delivering messages.

Forwarding Architecture (Not a Mailbox): SagaID is a forwarding and routing router. Message bodies and attachments are processed strictly in transit in volatile system memory and are not retained on disk after successful handoff to your destination provider, unless you explicitly activate an optional storage feature (such as temporary archival or email scheduling).

Metadata Retention: We store delivery metadata (sender, recipient alias, subject, timestamp, byte size, routing verdict, and spam score) to maintain your searchable dashboard audit logs and deliver delivery analytics.

Upon account closure or deletion, all stored user content, logs, and configurations are permanently deleted or irreversibly anonymised within 7 calendar days, excepting statutory records required under Indian taxation and cybersecurity regulations.

Our collection, handling, and safeguarding of personal data is governed by our Privacy Policy, which forms an integral part of these terms. We operate in strict conformity with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

Data Fiduciary vs. Data Processor: Where you use SagaID to process email communications involving your own customers, clients, or staff, you serve as the Data Fiduciary and Sagasoft acts strictly as a Data Processor under your direction. We maintain appropriate administrative, technical, and physical safeguards and will alert you without undue delay upon becoming aware of any confirmed security incident affecting your data.

100% Indian Data Residency: All SagaID production infrastructure, mail routers, database nodes, and backup systems are situated within datacenters located in the Republic of India. We do not transfer your personal data or email records outside India.

We strive to maintain continuous high availability (targeting 99.9% uptime for email forwarding). However, we do not guarantee uninterrupted, error-free operations. Scheduled maintenance is announced in advance whenever feasible. Live status, scheduled windows, and historical incident postmortems are publicly available at status.sagaid.com .

Technical assistance is provided via email support, our online ticket portal, and specialized channels according to your plan tier.

The successful delivery of forwarded email depends on external internet infrastructure outside our direct control, including third-party destination mailbox providers (such as Google Workspace, Microsoft 365, or Yahoo Mail), authoritative DNS resolvers, and upstream internet transit networks.

We are not responsible if an external receiving provider delays, throttles, miscategorises as spam, or rejects an incoming forwarded message due to their internal filtering heuristics or policy adjustments.

The SagaID software, web application, source code, designs, brand marks, and the Sagasoft name and logos are the sole intellectual property of Sagasoft Technologies Private Limited.

We grant you a non-exclusive, non-transferable, revocable right to access and use the service during your active subscription strictly for your business and personal email operations. Nothing in these terms transfers ownership of our intellectual property to you, nor does it transfer your intellectual property or data to us.

If you choose to submit product suggestions or feature feedback, we may freely incorporate them without compensation or obligation to you.

Suspension: We may suspend or throttle your account access, providing prior notice where feasible, if you breach section 7 (Acceptable Use), fail to settle due invoices, transmit high-volume abuse that risks blacklisting our forwarding IP pools, or where mandated by legal authorities. In urgent circumstances involving active phishing, botnet abuse, or cybersecurity attacks, we may suspend immediately and notify you subsequent to mitigation.

Termination: Either party may terminate the account at any time: you via your dashboard settings, and we upon 30 days' written notice (or immediately if a material breach remains uncured after 7 days of notice). Upon termination, your right to use SagaID ceases and sections 10, 14, 16, and 17 shall survive.

To the maximum extent permitted by applicable Indian law, SagaID is provided on an “as is” and “as available” basis without warranties of any kind, whether express, statutory, or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that mail routing will never experience delay, that every malicious message will be intercepted by anti-phishing algorithms, or that automated sorting rules will be infallible. You are responsible for ensuring SagaID fulfills your organisation's business requirements and maintaining external backup copies of critical communications.

• Entire Agreement: These terms, alongside our Privacy Policy, Acceptable Use guidelines, and checkout invoices, constitute the entire agreement between you and Sagasoft Technologies Private Limited regarding SagaID.
• Severability: If any provision of these terms is deemed unenforceable or invalid by an Indian court of competent jurisdiction, that clause will be modified to reflect intent, and remaining provisions will remain in full force.
• No Waiver: Our failure or delay to enforce any clause does not constitute a waiver of our right to enforce it thereafter.
• Governing Law & Jurisdiction: These terms are governed by the laws of India. Any legal dispute or proceeding arising under these terms shall be subject to the exclusive jurisdiction of the competent courts in Villupuram / Chennai, Tamil Nadu, India.

For any questions regarding these Terms and Conditions, contract verification, or legal notices, reach out to our team through any of the following channels: