Anti-Spam Policy
Sagasoft Technologies Private Limited maintains a strict zero-tolerance policy against spam across all Saga email infrastructure and services.
1 Overview
Sagasoft Technologies Private Limited (“Saga”, “we”, “us”) maintains a strict zero-tolerance policy against spam.
This Anti-Spam Policy (“Policy”) defines what constitutes spam, outlines acceptable email practices, and explains enforcement measures to protect our infrastructure and users.
2 What is Spam?
Spam refers to unsolicited, bulk, or irrelevant email messages sent without the recipient’s consent.
Spam includes (but is not limited to):
- Unsolicited bulk emails (UBE)
- Unsolicited commercial emails (UCE)
- Emails sent without prior opt-in consent
- Messages sent using purchased, rented, or scraped email lists
3 Consent Requirements
You must obtain explicit and verifiable consent from recipients before sending emails.
- Double opt-in (recommended)
- Clear signup forms with consent language
- Pre-checked consent boxes
- Implied or assumed consent
- Third-party purchased lists
4 Sender Identification Requirements
All emails must include:
- Accurate sender name and email address
- Valid domain ownership
- Clear identification of the sender organization
Spoofing or misleading headers is strictly prohibited.
5 Unsubscribe Requirements
All bulk or marketing emails must include:
- A clear and visible unsubscribe mechanism
- Functional opt-out links
- Prompt processing of unsubscribe requests (within reasonable time)
6 Content Requirements
- Contain misleading or deceptive subject lines
- Promote illegal activities
- Include fraudulent financial or investment schemes
- Contain malware or harmful links
7 Sending Practices
You must:
- Maintain clean and updated mailing lists
- Remove inactive or bounced addresses
- Avoid excessive sending frequency
- Monitor complaint and bounce rates
Saga may enforce sending limits based on usage patterns.
8 Forward-only Email Restrictions
For Forward-only Email services:
- Must not be used as a relay for spam or bulk messaging
- Must not create forwarding loops
- Must comply with all anti-spam requirements
9 Monitoring & Detection
Saga uses automated and manual systems to detect spam, including:
- Traffic pattern analysis
- Spam complaint monitoring
- Blacklist tracking
- Content filtering (where applicable)
10 Complaints & Reporting
Spam complaints can be reported to:
11 Enforcement Actions
If spam activity is detected, Saga may:
12 Customer Responsibilities
You are responsible for:
- Ensuring compliance with this Policy
- Monitoring email activity within your organization
- Securing accounts to prevent unauthorized use
13 Compliance with Laws
You must comply with all applicable anti-spam laws and regulations, including:
- Indian IT Act, 2000
- International anti-spam frameworks (as applicable)
14 Liability
Saga is not responsible for:
- Deliverability issues caused by spam violations
- Blacklisting resulting from user activity
- Damages arising from non-compliance
15 Policy Updates
Saga may update this Policy at any time. Continued use of services indicates acceptance of updated terms.
16 Contact Information
For inquiries or complaints regarding this Anti-Spam Policy: